Certifications and Awards of Snail PowerOur Partnering Brands
Service Commitment Letter
Dear Customer,
Thank you for choosing our products. In order to ensure that you enjoy the best-quality after-sales service, we hereby make the following solemn commitments:
I. After-Sales Service Principles
- We will uphold the principle of "customer first" and always prioritize customer needs, providing comprehensive after-sales service support.
- We promise to respond promptly to your after-sales requirements and provide satisfactory answers and solutions in the shortest possible time.
- For product quality issues or technical faults, we will arrange for repair personnel to conduct repairs or provide replacement solutions as soon as possible.
II. After-Sales Service Content
- During the warranty period, we will provide free repair services. Please refer to the attached table for specific warranty periods and coverage details.
- We will provide product user guides to ensure customers use the products correctly and avoid problems caused by incorrect usage.
- Accessories provided with the product will be given a certain period of replacement warranty service. Please refer to the attached table for specific provisions.
- We will regularly organize technical training to ensure that our after-sales personnel continuously acquire product knowledge and skills to meet various customer problem-solving needs.
III. After-Sales Service Process
- If you find any product quality issues or encounter technical faults, please contact us as soon as possible. We will respond to your request within 24 hours and provide appropriate solutions based on the specific situation.
- During the after-sales service process, we will maintain close communication with you, provide timely progress reports, and answer any questions you may have.
- If product repair is required, we will ensure the shortest possible repair time and conduct comprehensive testing of the repaired products to ensure their quality meets the standards.
- In the event of a repair exceeding the promised time, we will provide appropriate compensation measures as compensation to customers.
IV. Scope of After-Sales Service
This after-sales service commitment applies to all products sold. Whether you purchase directly or through our authorized channels, we will provide the same high-quality after-sales service.
V. Other Stipulations
- This after-sales service commitment shall take effect as of the date of purchase and be valid within the product warranty period.
- In the process of after-sales service, if the product quality problem or technical fault is caused by the customer's own reasons (such as wrong operation, modification, or abuse of the product, etc.), we will not be able to provide free repair or replacement services.
If you have any questions or need further assistance, please feel free to contact our after-sales service team at [service hotline number] or email us.
Snail Power Partner Service & Support Framework
1. Professional Home Theater Training
Upon agreement signing, our senior technical and sales experts deliver comprehensive on-site training covering all capabilities required for Living Room Cinema, Home Audio and Custom Home Theater businesses. All trainees must pass theoretical, practical, and simulated reception assessments before serving customers.
1.1 Technical Training
- Full product line knowledge: Parameters, performance, core advantages and differentiation points
- Installation & commissioning: Standard procedures, wiring specifications, sound field calibration and system tuning
- Daily maintenance: Common fault diagnosis and basic troubleshooting
1.2 Sales & Business Training
- Standardized showroom reception workflow (greeting → demonstration → demand exploration)
- Targeted communication strategies for high-end homeowners, interior designers and custom contractors
- Professional demonstration scripts for core scenarios
- Standardized objection handling for price, effect and installation cycle concerns
Additional resources: Real project cases, space-customized solutions and project execution guidance
2. End-to-End One-Stop Project Service Full-cycle worry-free support covering pre-sales design, in-sales execution, and after-sales guarantee.
2.1 Pre-Sales Custom Design (Free)
Our dedicated acoustic engineering team provides:
- Professional space acoustic analysis and simulation
- Customized speaker placement and optimal sound field layout
- Detailed equipment matching lists and pre-embedding/installation guidelines
- Interior design collaboration for seamless audio-decor integration
- Flexible solution adjustments based on space, style and budget
2.2 In-Sales Real-Time Technical Support (7×24)
- One-on-one dedicated technical specialist for full project follow-up
- Step-by-step video guidance for unboxing, wiring and setup
- Remote professional sound field calibration and parameter optimization
- On-site technical issues resolved within 2 hours
- Real-time construction coordination consultation
2.3 Reliable After-Sales Guarantee
- 1-year full product replacement warranty for non-artificial defects
- Lifetime free firmware updates and function optimizations
- Global inventory with replacement products shipped within 3 working days
- Dedicated lifelong technical hotline for partners and end users
- Full product quality responsibility to eliminate partner after-sales risks
3. Core Partner Advantages
3.1 Brand & Product Strength
- Market-leading position in the $3,000–$7,000 home theater price segment
- Patented audio technology with industry-leading invisible ceiling speakers (IIW3/4 Pro) and immersive 5.1 systems
3.2 Comprehensive Local Support
- 24/7 localized technical and business training covering installation, tuning and sales
- 24-month ongoing training and assessment program to ensure team capability
3.3 Integrated Marketing & Traffic Support
- Full online/offline marketing campaign support
- Exclusive qualified leads from official website, social media and promotions directed to your showroom
3.4 Strict Channel & Price Protection
- Market exclusivity: Prohibits cross-regional and unauthorized online sales (5× order value penalty for violations; immediate termination for repeat offenses)
- Unified pricing: Enforces official retail prices to protect healthy profit margins
3.5 Showroom Exclusive Support
- Special demo unit incentives
- Dedicated specialist support for sample preparation, negotiation and after-sales
- On-site acoustic tuning, business training and order-signing assistance
- Smart home ecosystem integration support for scenario demonstration
3.6 Low-Risk Partnership Model
- Zero inventory pressure with flexible stocking solutions
- Zero-deposit trial support to minimize initial investment
- Performance guarantee: 2 confirmed orders within 3 months of showroom launch, 1 recurring order per month thereafter
The IW1 concealed ceiling speaker was launched, with an outer diameter (OD) of 11cm and sound quality ideal for living rooms. It won high praise from consumers, with monthly sales of up to 500 units.
Entered the Chinese market and established strategic cooperation with Shenzhen New Zeyu Audio Technology Co., Ltd
The U4, a cinema + karaoke integrated audio system specifically developed for Chinese families, has been released to the market. This cinema audio system integrates three functions: cinema, karaoke, and music, greatly enhancing family entertainment and winning the favor of many consumers.
The concealed series W3 was launched, featuring an aluminum alloy cabinet with an 8.6 cm aperture (about the size of a fist) and a high power output of 200 W.
The recessed series IW6, featuring its unique sound radiation technology, allows for flexible configuration with 1 to 6 single channels to suit different usage spaces. With high-specification magnet drivers, each speaker boasts a power output of up to 400W.
The recessed series IW3LCR, featuring adjustable guided wave technology, allows sound to "turn corners," achieving truly concealed installation.
Italian SNAIL POWER audio brings a fantastic theater experience to over 10,000 families worldwide. Boasting shocking bass, it has a compact size of 295(L) mm x 349(H) mm yet delivers an impressive 700W power output, featuring dual 10-inch units, an ultra-long stroke, and delivering outstanding clarity, detail, and powerful energy.
The release of the new IW4 concealed audio and U2max wall-mounted audio has further enriched the product line.
In January, we released the new background music speakers BM3 and BM4, which meet customers' needs from music to IMAX cinema experiences. In May, we launched the S10C subwoofer, the world’s most powerful 10-inch subwoofer, which also incorporates Hi-Fi music functionality.
In May, we released new high-end products: the W6 FOCUS and IW6 WIDE customized concealed home theater speakers, the BM6 background music speaker, and the 3000W high-power subwoofer X135. These new products have enriched Snail Power’s product line, providing more options for its fans.
In April, we released the world’s smallest home theater system—IW3mini.
In February, SNAIL POWER launched three flagship audio products: the BMMini Wireless Background Music Ceiling-Embedded Audio System, the B28 Dual 8-inch 400W Professional Subwoofer, and the U3 Surface-Mounted Audio System, collectively defining a new future of full-domain sound effects.
About Our Team & Snail PowerSnail Power has a professional R&D team of 50+ experienced engineers, including acoustic engineers, software engineers, structural engineers, and electronic engineers. With profound industry experience and professional technical accumulation, the team undertakes full-cycle product development, from acoustic tuning, software programming, and structural design to electronic circuit development, continuously launching high-performance audio and home theater products.
We have over 200 skilled production staff specialized in audio manufacturing. Many core technicians possess more than 20 years of professional audio-production experience. They strictly follow standardized craftsmanship and production procedures, ensuring every product is manufactured with precision, stability, and reliable quality.
Our QC team consists of 20+ professional quality management personnel, covering IQC (incoming quality control), IPQC (in-process quality control), and FQC (finished product inspection). We implement strict quality management throughout the whole process—from raw material incoming inspection, production process monitoring, and finished product testing to pre-sales quality verification—to guarantee stable and premium product quality for every customer.
We have more than 40 professional marketing specialists serving global markets. Most of them own rich experience in international marketing and professional product technology knowledge, providing one-stop pre-sales consultation, in-sales support, and after-sales service for global distributors and partners.
Snail Power has built cooperation with over 1,000 authorized showrooms worldwide. These offline showrooms provide all-round support, including product experience, professional technical consultation, installation & commissioning, and local after-sales service, delivering reliable and convenient service support for global customers.
